REFUND AND SERVICE ADJUSTMENT POLICY

Effective date: September 18, 2026

We want every guest to feel heard and cared for. Because beauty services, appointment time, and products are personalized and cannot be returned, completed services are generally non-refundable.

SERVICE CONCERNS

If you are dissatisfied, contact us by phone at (443) 683-4160 within 48 hours of your appointment. We may offer a reasonable service adjustment after reviewing the concern. Adjustments must relate to the original service and may be scheduled within a reasonable period at our discretion.

DEPOSITS

Services priced at $150 or more may require a flexible deposit of approximately 20%–30%. Required deposits are applied to the final balance. Deposits may be forfeited for missed appointments, cancellations with less than 24 hours’ notice, or changes not made by phone, subject to case-by-case review.

CANCELLATIONS

To cancel or reschedule, call (443) 683-4160 at least 24 hours before the appointment. Requests are accepted by phone only. Late changes are considered case by case.

PRODUCTS

Unopened, unused retail products may be considered for return or exchange within 14 days with proof of purchase. Opened or used products are not returnable unless defective, as permitted by law.

PAYMENT PROCESSING

Approved refunds, where applicable, are returned to the original payment method and may take several business days depending on the payment provider.

CONTACT

Hello@shilohtranquility.com | (443) 683-4160